Our story

Founded in 2013 by Paul O’Shea and Terry Benge to change and disrupt the way technology is delivered. Today we are the AI experts for ServiceNow - a boutique consultancy helping global enterprises get real value from the ServiceNow AI Platform.

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Who we are

A boutique consultancy that understands the world’s largest organisations

We specialise in delivering AI transformation programmes to global enterprises. Our experience covers everything from building a 5G mobile network to delivering a security operating model for one of the largest banks in the world - now accelerated by our own AI for ServiceNow.

AI experts for ServiceNow

From Now Assist and AI agents to governance and guardrails, we make the ServiceNow AI Platform deliver - with the change management that drives real adoption.

Enterprise pedigree

A decade of transformation for FTSE 100 clients, global telcos and the world’s largest banks. We understand scale, complexity and what it takes to deliver in regulated environments.

A people-first business

100+ people across seven countries. We believe the best way to be of service to our clients is to be of service to our people - hiring capable people of character and giving them room to succeed.

Our mission

We are committed to the pursuit of business value with clarity, precision, and a shared spirit of unity. With Kumoco, you’re not just reaching goals; you’re igniting passion, fostering understanding, and uniting everyone under a compelling and clear purpose. Together, we don’t just aspire; we achieve with passion and excellence.

Our journey

Kumoco through the years

From our first European customer to becoming the AI experts for ServiceNow - a decade of milestones that built the depth we bring to every engagement.

September 2014

Kumoco established

Our first European customer, Vodafone, comes on board.

June 2015

First FTSE 100 client

A global telco adopts Kumoco’s ServiceNow approach.

May 2016

ServiceNow practice established

Kumoco builds its first dedicated ServiceNow practice.

August 2018

ServiceNow Technology Partner

Kumoco joins the ServiceNow Technology Partner Programme.

December 2018

Built on Now™ certified

Kumoco’s ServiceNow application is certified and Built on Now™.

August 2019

Expansion to MENA

Business expansion into the MENA region.

February 2021

First MSP onboarded

Our first Managed Service Provider is onboarded.

June 2021

100+ employees

The Kumoco team reaches 100+ employees across seven countries.

November 2021

Office opens in Oman

Kumoco expands its ServiceNow delivery across the Gulf region.

April 2022

ServiceNow for mid-market

Kumoco extends its ServiceNow services to small and medium enterprises.

Today

AI experts for ServiceNow

Every engagement is accelerated by our own AI, SnowCoder, delivering 10x the value of a traditional partner.

Our team

Meet the people behind Kumoco

A global team of ServiceNow and AI specialists, united by a people-first culture and a passion for delivering business value.

Kumoco technical developer, Oman
Kumoco executive assistant
Kumoco team member
The Kumoco team
Global reach

Kumoco is growing fast

100+ people across seven countries, serving global enterprises wherever they run ServiceNow.

Kumoco global presence map

Join team Kumoco - we’re a people-first business

The best way to be of service to our clients is to be of service to our people. Be part of an organisation gaining traction fast and making waves.