Kumoco's ServiceNow Consulting Practice
We empower our clients to excel in their AI transformation journey. Our comprehensive support covers every aspect of ServiceNow implementation and optimisation, ensuring that we drive real, measurable value for our customers.
A partner you can trust
With Kumoco as your ServiceNow partner, your AI transformation program is in good hands. We understand how the largest organisations operate and have over 10 years experience delivering the complex integrations required. We deliver successful projects to the world's largest enterprise customers.
AI-accelerated delivery
We pair deep ServiceNow expertise with our own AI, SnowCoder, to develop, audit and monitor the platform - delivering faster and at higher quality than traditional partners, with the AI governance to keep it safe.
Expertise Across ServiceNow
From AI and Now Assist to the full ServiceNow AI Platform (Australia release), our certified consultants design and deliver across every workflow - with the AI governance most partners can’t offer, and every engagement accelerated by SnowCoder.
AI on ServiceNow - Now Assist
Embed ServiceNow’s GenAI across ITSM, CSM, HR, SecOps and development - summarisation, agent assist and content generation - with the adoption work to make it land.
AI Agents & Agentic Workflows
Design, build and operate AI agents in AI Agent Studio, from AI Agent Advisor discovery to A2A multi-agent workflows that resolve work autonomously.
AI Governance & Guardrails
Govern every model and agent with AI Control Tower, AI Risk & Compliance and Now Assist Guardian - mapped to EU AI Act and NIST AI RMF. We deliver AI and govern it.
ITSM / CMDB
Deep IT Service Management and CMDB expertise - with Now Assist incident assist, Predictive Intelligence routing and AI-driven CMDB health (SnowCoder audits orphaned CIs and stale data automatically).
ITOM & AIOps
IT Operations Management with AIOps event correlation, Metric & Health Log anomaly detection and agentic alert remediation to keep services running.
ITAM
IT Asset Management as a single system of record - with Now Assist SAM compliance, contract extraction and agentic hardware fulfilment to cut cost and risk.
Security & Risk (SecOps / GRC)
Security Incident & Vulnerability Response and Integrated Risk - AI-prioritised, with Now Assist summaries and agentic exposure assessment. Anchored by our NIS2 practice and SnowCoder’s 500+ checks.
Customer & Employee (CSM / ESM)
Customer and HR/employee service with Now Assist case summarisation, agentic onboarding and GenAI Virtual Agent self-service that lifts experience and deflects volume.
Field Service Management
FSM with Dynamic Scheduling, predictive optimisation and Now Assist work-order generation for first-time-fix at scale.
Strategic Portfolio (SPM / PPM)
Strategic Portfolio and Project Portfolio Management with AI-driven project, epic and application-health insight to focus investment where it pays.
App Engine & Custom Development
Build on App Engine and Workflow Studio with the ServiceNow Fluent SDK - SnowCoder generates 42 artifact types, verified nightly, for faster delivery with fewer defects.
Integrations & Workflow Data Fabric
Connect ServiceNow to your estate with IntegrationHub and Workflow Data Fabric - clean, governed data that powers AI and automation.
Why teams choose Kumoco
A ServiceNow Select Partner with a proven delivery track record - and the AI expertise most partners can’t match.
AI-accelerated delivery
We use our own AI, SnowCoder, on every engagement to ship faster and at higher quality - 10x the value of a traditional ServiceNow partner.
ServiceNow Select Partner
A certified ServiceNow Select Partner for Consulting & Implementation, with deep expertise across the ServiceNow AI Platform.
We build and govern AI
SnowCoder is the AI we build and deliver with, and we govern every model and agent with AI Control Tower - a differentiator most partners can’t offer.
Delivered by AI experts, accelerated by SnowCoder
We build and deliver with our own AI product, SnowCoder (Yeti) - so you get faster delivery and higher quality on every ServiceNow engagement.