AI on ServiceNow
As AI experts for ServiceNow, we make the ServiceNow AI Platform deliver - from Now Assist and AI agents to the governance that keeps them safe. Every engagement is accelerated by our own AI, SnowCoder.
Now Assist Enablement & Adoption
Roll out ServiceNow’s embedded GenAI across ITSM, CSM, HR, SecOps and developer workflows - summarisation, agent assist, content generation - with the change management to drive real adoption.
AI Agents & Agentic Workflows
Design, build and operate AI agents in AI Agent Studio - from AI Agent Advisor discovery to A2A multi-agent workflows that resolve work autonomously, with humans in the loop where it matters.
AI Governance & Guardrails
We deliver AI and govern it. AI Control Tower, AI Risk & Compliance and Now Assist Guardian to classify, monitor and control every model and agent - mapped to EU AI Act and NIST AI RMF.
Predictive Intelligence & ML
Tune ServiceNow’s predictive models for categorisation, assignment and major-incident prediction so automation routes work accurately from day one.
Virtual Agent & Conversational AI
Design GenAI-powered Virtual Agent and voice experiences that deflect volume and resolve requests in natural language across your service channels.
AI Search, Knowledge & Documents
Hybrid AI Search, knowledge optimisation and Document Intelligence to turn unstructured content into answers and structured data.
Platform & delivery
Deep ServiceNow consulting and implementation expertise, accelerated by SnowCoder so you get 10x the value of a traditional partner.
Platform Implementation
Stand up and optimise the ServiceNow AI Platform - ITSM, ITOM, ITAM and a healthy CMDB - with best-practice foundations built to scale.
Custom App Development
Build on App Engine and Workflow Studio with the ServiceNow Fluent SDK. SnowCoder generates 42 artifact types, verified nightly, so we ship faster with fewer defects.
Integrations & Data Fabric
Connect ServiceNow to your estate with IntegrationHub and Workflow Data Fabric - clean, governed data that powers AI and automation.
Automated Testing & DevOps
AI-generated ATF tests, source-controlled Fluent code and ReleaseOps pipelines for safe, repeatable delivery.
CMDB Health & Discovery
Continuous CMDB health, deduplication and discovery - SnowCoder audits orphaned CIs, stale data and circular dependencies automatically.
AIOps with ITOM
Event correlation, Metric & Health Log anomaly detection and agentic alert remediation to keep services running.
Workflows
One platform, every workflow - each made smarter with Now Assist and AI agents, and assured by SnowCoder.
Employee & Customer
HRSD/ESM and CSM with Now Assist case summarisation, agentic onboarding and AI self-service that lifts experience and deflects volume.
Field Service
FSM with Dynamic Scheduling, predictive optimisation and Now Assist work-order generation for first-time-fix at scale.
Risk, Security & Compliance
GRC/Integrated Risk, SecOps (SIR & Vulnerability Response) and platform hardening - AI-prioritised, audit-led, and tied to our NIS2 practice.
Strategic Portfolio (SPM)
SPM/ITBM and APM with AI-driven project, epic and application-health insight to focus investment where it pays.
Industry solutions & assurance
Sector depth and always-on assurance - the proof that our AI expertise is real and operational.
Telecom & CSP
TMForum-aligned NOC and service-operations modernisation (TSOM/TNI) with agentic order and fault management - built on decades of CSP heritage.
MSP ServiceNow Edition
Managed ServiceNow services powered by SnowCoder’s eight autonomous agents - health, SLAs, incidents, licenses, patches and AI-readiness.
Instance Audit & Hardening
SnowCoder runs 500+ security and compliance checks across your instance, ISO 27001-aligned, with severity-ranked remediation.
Australia Upgrade & Assurance
Fixed-scope upgrades to the Australia release with SnowCoder’s upgrade-readiness agent handling deprecations, audits and AI-enhanced backlogs.
Built on the ServiceNow AI Platform. Accelerated by SnowCoder.
Whatever you run on ServiceNow, our experts deliver it faster and govern the AI behind it. Let’s talk about your roadmap to the Australia release.